Support Policy

At Kibu, we are committed to providing exceptional customer service and ensuring that your experience with our products is seamless and enjoyable. Our support team is here to assist you with any issues or questions you may have regarding our products or services.

? How to Contact Us:

• Phone/WhatsApp: +254 703 106761

  Email: [email protected]

• Live Chat: Available on our website for real-time assistance.

⏰ Support Hours:

• Monday to Friday: 9:00 AM – 5:00 PM (GMT+3)

• Saturday: 10:00 AM – 2:00 PM (GMT+3)

• Sunday: Closed

?️ Types of Support We Offer:

• Product Inquiries: Questions about product specifications, availability, and pricing.

• Order Issues: Help with order tracking, shipping status, and delivery updates.

• Returns & Exchanges: Assistance with product returns, exchanges, and troubleshooting for damaged goods.

• Technical Support: Help with product setup, troubleshooting, and operational issues.

? Our Support Process:

1. Initial Contact: Reach out to us via any of the listed channels.

2. Response Time: We aim to respond to all inquiries within 24 hours on business days.

3. Resolution: Our team will assist you in resolving the issue or escalate it to the appropriate department if needed.

? Customer Satisfaction Guarantee: We strive to resolve all issues quickly and fairly. If you’re not satisfied with the resolution, we will work with you to find an alternative solution.

Thank you for choosing Kibu. We look forward to supporting you!